Privacy Policy
Last updated: October 6, 2026
SaheliGO is a women-only ride-matching platform for Pakistan. This policy covers both of our apps — SaheliGO (for passengers) and SaheliDrive (for drivers) — and this website. It explains what information we collect, why, who can see it, and the choices you have.
On this page
1. Information we collect
What we collect depends on whether you use SaheliGO as a passenger or a driver.
From everyone
- Phone number, verified by a one-time code (OTP) when you sign up and sign in.
- A live selfie, taken in-app with your front camera during signup, used to confirm you're a real person and so the person you're matched with can recognize you at pickup.
- Ride and booking details: pickup and drop-off locations, requested times, booking status, cancellation/no-show reports, and the two-way 1–5 star rating you give/receive after a ride.
- In-app chat messages exchanged with a matched driver or passenger after a booking is accepted.
- Device push-notification token, used to deliver booking and chat alerts to your device (Android only, at this time).
From drivers, additionally
- Identity & verification documents: first/last name, CNIC number and a photo of your CNIC, a photo of your driving license, your address and city.
- Vehicle information: type, registration number, make, model, year, color, plus photos of the vehicle (front and number plate) and a photo of your vehicle registration document.
- These documents are reviewed by our verification team before your account is approved to accept rides.
Automatically
- Basic app usage and diagnostic information needed to operate the service reliably (e.g. crash/error signals).
We do not collect or request payment card details, bank account numbers, or other financial account information — ride fares are settled directly between driver and passenger, off-platform (see Fares & payments).
2. How we use it
- To create and secure your account, and verify it's really you (OTP, selfie).
- To review and approve driver applications (documents, vehicle, selfie).
- To match passengers with available drivers by route, time, and location.
- To operate bookings end-to-end: requests, accept/reject, ride status updates, in-app chat, and ratings.
- To send you booking, chat, and status notifications.
- To investigate safety reports, no-shows, disputes, and misuse of the platform.
- To maintain and improve the app, and to meet legal and regulatory obligations.
We do not use your information for third-party advertising, and we do not sell your information.
3. Who can see your information
| Shared with | What, and when |
|---|---|
| The driver or passenger you're matched with | Once a booking is confirmed, each side can see the other's selfie photo (so you can recognize each other at pickup), and the driver's vehicle photo/plate/make/model. Your phone number is only shared if you explicitly opt in for that specific booking — this is off by default and controlled by the passenger each time. |
| Our verification team | Driver documents (CNIC, license, vehicle registration, vehicle photos, selfie) are reviewed by a small, access-controlled admin team solely to approve or reject driver applications. |
| Service providers we use to run the app | Database/authentication hosting, push notifications, and maps/location lookups — see Third-party services. These providers process data only on our behalf, under their own security safeguards. |
| Legal/safety | If required by law, or where necessary to protect the safety of a user or the public, or to enforce our terms. |
We never show your CNIC, license, or vehicle-registration document to other users — those are visible only to our verification team.
4. Location & maps
We use Google Maps Platform to let you search for and place pickup/drop-off points on a map, to show driver routes, and to compute one-time ETA estimates. We do not continuously track your live location in the background — location is only used at the moments you're actively searching, booking, or viewing a route in the app.
5. Notifications & OTP verification
We verify your phone number with a 6-digit code sent via SMS. We do not use your phone number for marketing, and we don't share it with other users unless you opt in per booking (see above). Push notifications for new booking requests, status updates, and chat messages are delivered via Firebase Cloud Messaging (Google) — see Third-party services.
6. Storage & security
- Your data is stored with Supabase (Postgres database + authentication), with access rules enforced at the database level so users can only see data they're actually entitled to see.
- Verification documents (CNIC, license, vehicle registration, vehicle photos, selfies) are stored in private file storage, readable only by you, our verification team, and — for the selfie/vehicle photo specifically, and only once a booking is confirmed — your matched driver or passenger.
- Data in transit is encrypted (HTTPS/TLS).
- No system is 100% secure, but we restrict access on a need-to-know basis and review these controls as the platform grows.
7. Retention & deletion
We retain your account and ride information for as long as your account is active, and for a reasonable period afterward for safety, dispute-resolution, and legal/record-keeping purposes. Driver verification documents are retained for as long as needed to support an approved driver's ongoing eligibility to use the platform. You can request deletion of your account and associated personal data at any time — see Contact us — and we will action it except where we're required or permitted to retain certain records (e.g. an active dispute, or a legal obligation).
8. Your choices & rights
- Phone number reveal: as a passenger, you choose per booking whether to share your phone number with the matched driver (off by default).
- Access & correction: you can review and update most of your profile information directly in the app.
- Deletion: contact us to request account/data deletion.
- Notifications: notification permissions can be managed from your device's system settings.
9. Fares & payments
SaheliGO is a matchmaker, not a payment processor. Ride fares are agreed directly between the driver and passenger and settled between them off-platform (cash, Easypaisa, JazzCash) — we do not collect, process, or store payment information for rides. Any suggested fare shown in-app is informational only, entered by the driver, and not computed or collected by us.
10. Age requirement
SaheliGO is intended for adult women only. We don't knowingly collect information from children. Driver accounts additionally require a valid CNIC and driving license, which independently confirms the driver is of legal driving age.
11. Third-party services we use
| Provider | Purpose |
|---|---|
| Supabase | Database, authentication, and file storage |
| Google Maps Platform | Location search, map display, route/ETA calculation |
| Firebase Cloud Messaging (Google) | Delivering push notifications to the app |
| SMS delivery | Sending your one-time login verification code |
Each of these providers has its own privacy practices governing the infrastructure they provide to us; we only share with them what's necessary to operate the features above.
12. Changes to this policy
We may update this policy as the app evolves. We'll update the "Last updated" date above when we do, and for material changes we'll make reasonable efforts to notify you in-app.
13. Contact us
Questions about this policy, or requests to access/correct/delete your data: [Your email]